FAQ
Q: Question: Are you a factory or trading company?
A: We are a factory, we make clay mold and sculpture all in our own
factory.
Q: How much is your price?
A: Our price is decided by the design, size and quality level,
contact us the first time, our sales team will provide you with
professional quotation sheet, where you will find all related
information you need.
Q: How long it will take for production and delivery?
A: Usullay 30-45 days for production and 15-30 days for delivery.
Q: Is your transportation safe?
A: There are ways for us to protect your sculpture 1) very strong
and professional shipping packaging
2) Full insurance.
Q: Do you supply custom-made service?
A: Our custom-made service range includes design, size and surface
color.
Q: What if I do not like your quality and are not satisfied with
some details, can I cancel this order?
A: If our clay mold and bronze sculpture cannot meet your requests
after several times adjustment, we promise that we will pay you
full advanced payment within 3 working days,
Q: How should I place the order?
A: There are two easy ways for you to place an order. Trade
Assurance or directly pay to us. Anyway, please contact us at
first. Our sales team will help you to choose the most convenient
for you.
Q: What is your guarantee?
A: Nibaren is a responsible brand and the customers' 100%
satisfaction is our most important target. So, we give a
30-year-quality guarantee and money-back guarantee. Also if you
place an order on Alibaba by Trade Assurance, Alibaba will protect
your interests too. Welcome to contact us for details the first
time.
